We have been in the furniture business for some years now and have sold home office furniture on the Internet since 2003. We have answered some frequently asked questions (faq’s) below which may help you with your query. Please browse through them and if you cannot find an answer to suit, please call us during office hours, Mon – Fri 9am to 5pm. You can find our telephone number on the ‘Contact Us’ page on the website.

You might also find answers to your questions by reading our Trading Terms on the Website.

F.A.Q.

Q: When can I expect delivery of my order?

A: Delivery of most office chairs is usually completed within 72 working hrs of the order being placed, actually this is often achieved within 48 hrs. Larger commercial orders may take up to five working days. If the model purchased proves to be out of stock, we will notify you if it looks like being an unduly long wait, for example more than 14 days. Desks are a different matter as they come in different forms and weight. Most desks will be delivered within 10 working days, glass desks may take a little longer as many models are given a white glove service to avoid breakage. Overall we are aware that you would like your order as soon as possible and we do try to accomplish this. Please remember that delivery is to ground floor level only.

To keep costs to a minimum, once an order has been dispatched, we request that customers avoid contacting us to query delivery dates/times. Once goods are in the hands of our carrier we have little or no information regarding this and it is time consuming and costly to follow. Your order will have been processed and in transit to you at the earliest possible date following the order being placed unless we have notified you otherwise.

Q: Can I ask for a specific delivery day/time?

A: Unfortunately we do not encourage this as it will involve extra costs on top of what you’ve paid and extra workload for us in organising such. We have looked into this before and we prefer to keep our costs to a minimum and pass that on in the competitive pricing of our products. You get a Free delivery of your order and we try to make that as soon as possible.

Q: What if I am out when the goods are delivered?

A: The carrier will normally leave a card at your delivery address for you to contact them to arrange another delivery day/time. In the case of larger or heavy goods, the carrier will usually contact you before attempting delivery to arrange a mutually suitable day/time.

Q: My order continually shows as pending, what does this mean?

A: We use the term ‘Pending’ to simply show all is fine and your order is at some stage of being processed or delivered. We do not use a Tracking system to its full potential as we have several different carriers. Basically if all goes well with your order it remains as ‘Pending’ and this term will not change. If there is a problem we would change the term from Pending to such as Failed, Declined or Uncertain etc.

Q: Are your products guaranteed?

A: All of our products are covered by a manufacturer’s guarantee, many office chairs for example have a five year cover on structure with two years on moving parts and upholstery, subject to acceptable levels of commercial wear and tear. Guarantees do however vary with each product and will be a minimum of 12 months. In addition to our guarantees you have your statutory rights as a consumer.

Q: Can I order goods to try out first and see if I like them?

A: Unfortunately we cannot accept such options simply because items may need to be assembled by the customer and considering a returned item would then need to be disassembled and properly re-packaged it would be subject to damage. Also the cost of repackaging, the carriage for each journey and the potential damage in two journeys would possibly end up with us having returned to us a once new item which may become nothing more than second hand. This would almost certainly cause us to increase our prices to higher limits which is against our policy.

Q: What methods of payment do you accept?

A: Your first option for a speedy transaction is via our totally secure card service on the website. Simply click the ‘Add to Basket’ button by each item you wish to purchase and then when complete continue to checkout and input your details. Other options come via the contact us page, you can find our address to post a cheque or postal order and finally you can contact us if you wish to arrange a BACS transfer. We welcome Commercial Clients, Schools and Local Authorities to request applications for 30 day account options if they prefer.

Q: What if I order something and there’s a problem?

A: Please let us know by email as soon as possible after taking delivery and we will try to help as soon as possible. Our after sales service can dispatch replacement products or spare parts within 24 hours.

Q: Can I see your products?

A: We can arrange for corporate clients to come and visit exciting showrooms. These are permanently displaying a large range of office furniture, much of which is seen on our website from our ever expanding product portfolio. Showrooms are located mainly in the Midlands and Yorkshire depending on the product you are interested in and they are open during normal business hours. Visits can be arranged by appointment only. Please use the contact us page to arrange a visit.

Q: Do you have a shop?

A: We do not have a physical shop, we have had two in the past however selling online is a more efficient business model with far less overheads that allows us to offer a much larger selection and better prices than most retail stores. Please note the comment on showrooms above.

Q: Do your products require assembly?

A: Many products on our website will require some assembly due to packaging for ease of transit. There are also many products that do not require assembly. Instructions will be provided and if you are making a larger order or, for a small additional charge, you might consider our Delivery and Assembly package. If in any doubt please contact us if you require further details.